Account Manager

Job Summary

The Account Manager is responsible for keeping the relationships with the key customers by partnering with and ensuring the long-term success.

Job Responsibilities

• Developing long-term relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders. 
• Liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of service and solutions according to customer needs.
• Operating as the lead point-of-contact for any and all matters specific to your customers.
• Building and maintaining strong, long-lasting, customer relationships
• Developing a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
• Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
• Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecasting and tracking key account metrics.
• Identifying and growing opportunities within territory and collaborating with Sales Teams to ensure growth attainment.
• Assisting with high-severity requests and issuing escalations as needed.

Candidate Requirements

Education

Bachelor’s degree in engineering.

Work Experience

• 5 to 7 years of experience in direct Sales activities
• Working in the same field is a must.

Other Competencies 

• Creativity:  Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.
• Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.
• Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.
• Teamwork: Able to work well with others in order to get the job done.
• Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job.
• Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.