Alghanim Academy - Service Supervisor, Xcite (Full-time opportunity)

Position Overview

Supervise maintenance activities & develop the skill base of technical team. Prioritize daily tasks & workflow that ensures efficient process implementation, to meet service & business goals. Liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard to avoid re-repairs/replacements and meet customer’s expectations.

Job Description

• Work planning, organizing and coordinating daily activities.
• Supervise quality process and team performance; implement rectified action plan, whenever necessary.
• Coordinate with vendors to plan and organize new products training.
• Coordinate with vendors’ technical team to finalize the issues raised by service team.
• Regularly report progress on each job and quickly communicate delays or concerns with Senior Management.
• Oversee the daily productivity of technical team to meet targets.
• Plan the work-force to repair the customer return stock (dented), in timely manners.
• Coordinate with reception CSR team for escalated cases.
• Coordinate with Call Center for urgent escalated customer’s issues.
• Keep a track of employee attendance and overtime for payroll purposes.
• Complete jobs by developing schedules, assigning & monitoring work, gathering resources and implementing productivity standards.
• Resolving daily job problems.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications.
• Contribute to team effort by accomplishing related results as needed.

Candidate Requirements:

• Bachelor’s degree in Electrical or Electronics Engineering
• Disciplined approach & adapt to changes.
• Processes and workflows oriented with good interpersonal skills.
• Customer oriented.
• Self-motivated & thrive under pressure.
• Possess a responsible attitude.
• Bilingual (Arabic & English)