The Assistant Training Manager is responsible for overseeing and managing the training programs for furniture installation and distribution teams. This role will handle developing, implementing, and maintaining training initiative to ensure efficient, effective, and safe installation of Safat furniture products. The training manager will work closely with installation teams, auditors, supervisors, buyers, HFQC and other stakeholders to improve and deliver high-quality training programs. In addition, this position will hold a key role in improving Safat Home’s D&I standards as well as ensuring customer satisfaction.
Duties & Essential:
Training Program Development: Comprehensive training programs that cover various aspects of furniture installation, including product knowledge, installation techniques, safety protocols, customer service and safety protocols
Curriculum improvement: Continuously update training curricula to incorporate new products, technological advancement, and industry innovation.
Assessment and Evaluation: Assess the effectiveness of training programs by conducting evaluations, skills assessment, and gathering feedback from the trainees, through performance metrics.
Collaboration: Ensure full collaboration with installation team leaders and supervisors to identify the needs and tailor training accordingly.
Documentation and Reporting: Owner of all repositories of product / installation training material including videos, installation process etc. Maintain accurate record of training activities, including attendance, evaluation, and any additional training-related data.
Quality Assurance: Monitor the work of installation teams to ensure that they adhere the training standard and guidelines, maintaining a high level of quality and consistency.
Customer Service: Review customers’ feedback and ensure to develop the necessary training programs to address the concerns of the dissatisfied customers.
Training Center: Develop and own the training center infrastructure
Skills/Qualifications:
• Bachelor’s degree in relevant field
• Proven experience in furniture installation or related field
• Strong knowledge of furniture products and assembly techniques
• Excellent communication and presentation skills
• Bi-lingual (Arabic/English) preferred
