Business Analyst - Customer Experience & Store Applications

Job Summary

The Business Analyst will support in business requirements capture, vendors evaluation and shortlisting, solution design, end-to-end implementation of technology solutions. Some administration activities will also be required to manage the different sprints releases. The Product Owner and their team will be accountable to ensure solutions are fit for purpose and designed to meet their original intention, and that a calculable ROI exists to support product investment.

Job Responsibilities

•     Performing requirements analysis. Develop business requirements into user stories, epics and business requirement documentation as required.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement and developing and implementing solutions ensuring solutions meet business needs and requirements.
• Conducting meetings and presentations to share ideas and findings.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Design to-be solution including functional design and process design.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Producing deliverables ensuring timing completion.
• Managing vendors and business stakeholders.
• Managing competing resources and priorities.
• Assess potential technology solutions & vendors, developing scorecards and recommendations to business & IT teams. 
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Support with sprint planning in order to deliver approved backlog of change.  
• Engage with other Business Analyst and developers across other functional domains (e.g. Supply Chain) to ensure knowledge sharing. Where applicable, recommend solutions that could benefit other business areas, and vice-versa.      

Candidate Requirements

• University degree, ideally from a business or technology discipline.
• 2 years+ experience working as a Business Analyst in the omni-channel environment.
• 2 years+ experience of working within retail, with preference for Digital facing brands.
• Experience of facilitating & running workshops (business & IT facing).
• Experience of capturing and documenting business requirements. 
• Experience working on agile projects (end-to-end) and traditional waterfall projects.
• Ability to effectively execute tasks in a high-pressure environment.
• Ability to understand and communicate complex concepts and resolve complex problems.
• Project management experience is preferable.