CRM Executive

Long Description

Job Summary

The role of the CRM Executive is to assist the CRM team in planning and implementing the Automotive Division’s strategy for lead generating and customer retention campaigns.

Job Responsibilities

• Generate and constantly improve analytical reports and reporting structure.
• Constantly improve the efficiency of the Call Center and its utilization.
• Coordinate with all Business Unit’s Marketing teams to ensure campaigns are maximizing their lead generation.
• Set up a meeting schedule to interact with Department Managers on a monthly basis to discuss Customer Relation Management performance
• Analyze Customer Relation Management performance through various statistical and reporting methods.
• Ensure communication strategy is defined and implemented effectively and relevantly.
• Ensure customer insight is obtained using the central database.
• Develop feedback or complaint procedure for customers to use.  

Candidate Requirements

• Bachelors in related field
• A minimum of 3 years professional experience in CRM or other service-oriented fields.
• Written and oral communication skills in English and Arabic.
• Ability to deal with difficult situations.
• Excellent problem solving skills to develop alternative solutions.
• Excellent project management skills to manage own projects and tasks.
• Commitment to improving customer satisfaction levels on an ongoing basis.
• Ability to define, monitor and improve business processes with an emphasis on efficiency, productivity and quality assurance.

Education