Call Center Agent

Date: 18 Jun 2024

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.

Job Responsibilities

  • Plans, directs, coordinates and controls the total number of incoming calls from existing customers
  • Attends to enquiries from new prospects and makes outgoing calls
  • Opening new job cards related to the service center
  • Solving customers problems related to delivery and showroom
  • Conduct customer satisfaction surveys
  • Forward customer complaints by email to call centre supervisor
  • Execute telemarketing campaigns
  • Ensure proper call execution in order to maintain highest quality customer service and increase sales

Candidate Requirements

  • Bilingual - good command of both English and Arabic
  • 2 year experience in the same field
  • Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
  • Good communication skills
  • Clear voice and pronunciation
  • Team player
  • Friendly attitude with customers and team members
  • Excellent customer service skills

Education

High School / Diploma