Call Center Agent

Long Description

Job Summary

The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.

Job Responsibilities

• Plans, directs, coordinates and controls the total number of incoming calls from existing customers
• Attends to enquiries from new prospects and makes outgoing calls
• Opening new job cards related to the service center
• Solving customers problems related to delivery and showroom
• Conduct customer satisfaction surveys
• Forward customer complaints by email to call centre supervisor
• Execute telemarketing campaigns
• Ensure proper call execution in order to maintain highest quality customer service and increase sales

Candidate Requirements

• Bilingual - good command of both English and Arabic
• 2 year experience in the same field
• Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
• Good communication skills
• Clear voice and pronunciation
• Team player
• Friendly attitude with customers and team members
• Excellent customer service skills

Education