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Call Center Agent

Date: 22-Nov-2020

Location: KW

Company: Alghanim Industries

Job Summary

Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction

Job Responsibilities
  • Comply with staffing schedules and break allowances
  • Provide customers with accurate information at all times
  • Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
  • Create complaint tickets correctly, in adherence with policies and procedures
  • Update the database with the most recent customer information
  • Handle stressed, angry and confused customers in the most positive way possible
  • Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
Candidate Requirements
  • Prior experience in a customer service role
  • Good communication skills
  • Able to communicate in Arabic and English
  • Good computer skills
Education
Bachelor’s Degree