Call Center Supervisor

Long Description

Job Summary

The Call Center Supervisor will be responsible to coach and lead a team of representatives that maintain company’s relationships through handling inbound and outbound telephone calls.

Job Responsibilities

• Supervise team performance of scorecard goals
• Planning and supervising workflow to ensure highest quality customer service and increase sales
• Coaching and monitoring representative regularly and consistently as positive role model to provide timely feedback on their performance
• Categorize call center workflow inbound and outbound calls
• Inquiring for the documents to apply credit as potential sales customers and offering them the available promotions for company’s product and services
• Telemarketing Alghanim easy credit for electronics and other programs for recapturing old customers, following up recent ones and customers who bought cars either new or old
• Train call center agents on customer service, telephone skills and the category of their work

Candidate Requirements

• 2-3 years related experience preferably in the local market
• Good command of both English and Arabic

Education