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Claims Surveyor

Date: 28-Jan-2023

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

Claims Handling and risk surveys for claims and pre-risk for commercial lines claims.

Job Responsibilities

•Claim Notification, registration in system and acknowledgment to customer.
•Claims documentation requisition, review, and follow-up with customer on missing document (if any)

Claims Processing & Settlement
•Process claims as per the guidelines and follow the claims process
•To send Initial notification to Re-insurer
•To keep tracking of recovery claims and follow-ups.
•Forward the claim to the reporting manager for the approval.
•Once Approved follow with the concern department for the payment.
•Keep the claim files with proper archiving and forward the file whenever requested.

Customer Service
•To adhere with External and Internal SLA’s.
•To have a regular follow-up with the customer and update on the claims till the payment.
•Resolve issues and complaints from clients to facilitate the services.
•Explain Policy terms and the actual application of exclusions to both the providers and clients.

Pre – risk and Loss Adjuster Surveys.
•To conduct pre-risk surveys as requested.
•To assess the extent of loss or damage and determine whether claims are legitimate.
•To investigate at the scene of an incident to establish the causes of the loss (damage or destruction of property) and ascertain whether it is covered by the insurance policy. 
•Should request for claims supporting document and review the documents.
•To prepare the reports for the insurer, assessing the validity of the claim and recommending appropriate payment.

Conduct all the task which are been given by the direct reporting manager.

Candidate Requirements

  • Minimum 5 years relevant working experience as in surveyor 
  • Strong organizational ability and good leadership skills 
  • Self-motivated and committed
  • Background in insurance sector preferred 
  • Fluent English and Arabic 
  • Microsoft office competency