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Customer Service Representative

Date: 10-Sep-2022

Location: KW

Company: Alghanim Industries

Job Summary

The first point of claiming with Enaya and claims customer service

Job Responsibilities

  • Receiving motor claims related call
  • Claims registration call
  • Claims complaint
  • Claim inquiry
  • Register claims on system
  • Taking the claims registration data from the client via phone calls or email
  • Adding the data to Premia
  • Sending text message to the client with his claim reference number
  • Send Substitute cars requests to RAC as required from claims team officers
  • Requesting substitute car from RAC via our fleet
  • Claims registry for walk in customers (backup)
  • Sending claim common survey request to TPL companies 

Candidate Requirements

  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond
  • Excellent communication skills
  • Ability to multi-task, prioritize and manage time effectively
  • High school diploma or equivalent; college degree preferred

Education

High School / Diploma