Distribution Manager

Job Purpose:

The Distribution Manager is responsible for leading and optimizing last mile delivery operations, ensuring the timely, efficient and cost-effective delivery of Marketplace and Xcite C&C products to customers. The role is accountable for managing delivery and administrative teams; driving operational excellence; improving customer experience and Net Promoter Scores (NPS); implementing technology-driven solutions; and achieving key operational, financial and service performance targets.

Duties & Essential:

• Lead, coach & develop delivery teams and administrative staff to achieve operational excellence and high performance
• Manage last mile delivery operations, including scheduling, routing, dispatching & resource planning
• Establish, monitor and drive KPIs related to productivity, service quality, operational efficiency and customer satisfaction.
• Coordinate with warehouses, showrooms, customer service teams and business stakeholders to ensure seamless order fulfillment and delivery execution.
• Ensure delivery accuracy, service reliability and on-time performance to deliver an exceptional customer experience.
• Monitor NPS and customer feedback, resolve escalations promptly and implement initiatives to improve customer satisfaction.
• Oversee fleet operations, vehicle maintenance, and transportation resources while ensuring compliance with safety and regulatory standards.
• Drive process improvements, automation initiatives, and technology solutions to enhance operational efficiency, productivity, and cost optimization.
• Develop, implement, and continuously improve SOPs, operational controls and Health & Safety best practices across delivery operations.
• Utilize data analytics and performance reporting to identify trends, support decision-making, and drive continuous improvement and operational excellence.

Skills/Qualifications:

• Bachelor’s degree in relevant field

• Proven experience in logistics, supply chain management or a related field, with a focus on last mile delivery.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.