HR Officer - Learning & Development

Job Summary

This role will play a vital role in supporting the end-to-end operational and administrative aspects of learning delivery across the organization. This includes owning the administration of our digital learning platforms, eLearning (as Super Admin) and SuccessFactors LMS—as well as coordinating internal procurement workflows, managing learning records, and ensuring timely and accurate execution of all learning-related logistics and schedules.

The ideal candidate is tech-savvy, highly organized, detail-oriented, and capable of working with confidential information while supporting a busy and fast-paced team.

Job Responsibilities

Digital Learning Platform Administration

E - Learning (Super Admin):

• Manage user creation, license allocation, and group enrollments
• Monitor completion data, learning hours, and engagement metrics
• Generate and distribute regular learning reports to stakeholders
• Troubleshoot learner issues and escalate platform-related concerns when needed.

SuccessFactors LMS:

• Administer and update learning catalogs, courses, and user assignments
• Track training completions and maintain accurate learning histories
• Schedule and configure learning items, curricula, evaluations, and notifications
• Support L&D team in pulling reports and dashboards from the LMS

Training Coordination & Scheduling:

• Maintain and update the annual training calendar
• Coordinate session logistics: room bookings, scheduling, learning material preparation, invitations, and reminders
• Track learner attendance, flag non-attendance, and follow up with individuals or their line managers
• Upload completion records and maintain accurate training logs
• Distribute and collect post-training evaluation forms and compile summary reports

Procurement Support (Internal Coordination Only):

• Raise internal requests training-related materials
• Track approval workflows and coordinate with finance/procurement for PO issuance
• Maintain a digital archive of all training-related purchase records and supporting documentation
• Track utilization of training budgets and provide periodic status updates

Learning Records & Data Management:

• Maintain a central database of all training sessions, participation logs, and completion records
• Ensure compliance with internal audit and quality requirements in learning documentation
• Archive and organize feedback forms, attendance sheets, and training reports

Internal Communication & Engagement:

• Draft and circulate internal communication for upcoming training sessions and program announcements (emails, intranet posts, newsletters)
• Publish training highlights and participation stories on internal platforms and approved social media channels, in coordination with the Corporate Communications team
• Prepare learner guides, FAQs, and support documents to ease access and navigation of learning platforms

Learning Resource Library:

• Organize and maintain a digital repository of all learning materials, facilitator guides, templates, and session recordings
• Ensure proper labeling, version control, and ease of access for the team and internal stakeholders

Candidate Requirements

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• Minimum 2 years of experience in a Learning & Development or HR operations support role.
• Familiarity with LMS systems (preferably SAP SuccessFactors) and Coursera admin console is highly desirable.
• Proficiency in MS Excel, PowerPoint, and digital tools (SharePoint, MS Forms, Teams, etc.).
• Strong organizational skills with ability to prioritize and manage multiple tasks simultaneously.
• Excellent written and verbal communication skills in English (Arabic is a plus).
• High attention to detail, discretion with sensitive data, and a collaborative mindset.