IT Engineer

Long Description

Job Summary

•    Support the following technologies: Microsoft Office products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity and others as assigned.

•    Manage service requests, software installations, new computer setups, upgrades, etc.

•    Raise tickets & record incident resolutions in the Help Desk tool.

•    Desktop / Laptop on-site and phone support, Printer / Fax support, Outlook client support, Deploying new equipment

•    Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to second or third level in accordance with Help Desk escalation processes.
 

Job Responsibilities

•    Maintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframe.

•    Provide initial assessment of urgency and business impact on all support calls.

•    Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.

•    Co-ordinate internal teams to install respective applications for users.

•    Ability to work independently and in a team environment.

Candidate Requirements

QUALIFICATION: 

•    Any Graduation / Engineering along with MCSE & CCNA certification preferred. 

•    1 to 2 years of directly related work experience in a technical support position

•    Knowledge of multiple desktop programs, configuration and debugging techniques.

EXPERIENCE & INDUSTRY: 
Minimum 2-4 years in desk top support or IT Administration in manufacturing / engineering industry

BEHAVIOURAL COMPETENCIES 
•    Good Team player
•    Candidate should be hardworking, dedicated, soft spoken and smart enough to understand the organizational requirements.
•    Good communication skills.

FUNCTIONAL COMPETENCIES
•    Knowledge of multiple desktop programs, configuration and debugging techniques. 

•    Strong work ethic, detail oriented as well as excellent oral and written communication skills.

•    Ability to lift and move equipment weighing 30-40lbs. 

•    Strong problem solving skills, experience with TCP/IP and general networking issues. 

•    Experience working effectively in a team environment, communicating effectively, resolving issues efficiently, and contributing to the improvement of the infrastructure.

•    Strong interpersonal and organization skills, successful in working both independently and in a team environment.
 

Education