IT Lead - Quality Assurance -Marketplace & Aftersales

Long Description

We are seeking a highly skilled Lead QA to spearhead the quality assurance function for our Marketplace Commerce Integration & After sales program This role goes beyond smoke test execution—driving QA strategy, advocate best practices, coordinate with internal and external stakeholders, ensure cross-vendor alignment, and proactively manage delivery risks. mentoring QA resources, strengthen validation coverage through testing & test automation, and ensure that quality is foundational across the program.

Job Summary

Digital initiatives validation - Participate in the collection of requirements, plan test plans, test strategy, effort estimation, test automation and align the QA team to meet delivery deadlines (Web, POS, Marketplace, LMD, Ecommerce techstack & Mobile app, Salesforce service cloud)

Job Responsibilities

1. QA Leadership & Strategy

• Define and implement the QA strategy for marketplace integrations, covering functional, integration, regression, performance, and end-to-end testing.
• Establish and enforce test standards, guidelines, methodologies, and best practices across the project.

2. Marketplace, Commerce, After sales & ERP Integration Testing

• Own the test lifecycle across multiple integration points:
  • Marketplace platforms (e.g., Mirakl or similar)
  • E-commerce platform (e.g., Commerce tools or similar)
  • SAP  (Order Management, Inventory, Finance, Logistics)
  • Delivery and logistics providers (Eg:- Fareye or similar)
  • Internal microservices and APIs
  • Sales force – service cloud, field service management

• Lead design and execution of test scenarios validating Marketplace - orders, pricing, catalog, payments, inventory sync, returns, fulfilment, commision structure, SLAs, seller & operator portal, returns, database, customer support, data migration, OMS, PIM, commerce tools, pos, SAP and event flows. After sales – Salesforce service cloud, Field service management

3. Test Automation & Framework Ownership

• Design, maintain, and scale test automation frameworks for API, UI, and integration testing.
• Drive shift-left automation and integrate automated tests into CI/CD pipelines.

Candidate Requirements

• Bachelor's degree in computers or information technology
• 10+ years of experience in IT Industry, preferably with at least 3-4 years of working in Marketplace – mirakl & After sales domain experience - Salesforce
• Mentor and guide QA engineers and vendor QA across regions.
• Support resource planning and onboarding aligning with vendor teams
• Foster a collaborative and high-performing QA team culture
• Proactively communicate blockers and impediments; ensure the team has adequate training, consulting, and tools.
• Excellent communication, stakeholder management, and leadership skills. 
• Test plan & Test strategy.
• Defect triage & closure.
• Agile & sprint experience
• Test automation – Web, mobile apps, Webservice.
• Knowledge on SAP, LMD, PIM, OMS