Legal Representative

Long Description

Job Summary

The primary responsibility is to follow-up on the legal delinquent customers, negotiate and provide solution to recover the company money. He should ensure to achieve his KPIs and develop necessary  skills sets to deliver them. Throughout his follow-up process, he should to follow company policy and demonstrate high level of integrity and ethical behavior.

Job Responsibilities

• Review the customers allocation sheet and prepare a tasklist to over perform the activities on a daily basis based on priority type of customer
• Daily communication over Ameyo, Phone, Whatsapp or other available channel, negotiate with customer to pay his outstanding amount
• Prepare a list of customers which needs SMS communication and forwarded to his Supervisor for necessary action
• Prepare a ist of customers who needs Field visit to be deliver warning letter
• Follow the Calling/SMS script while communicating with customers
• Search for a new info. through external sources including workplace, friends, relatives and take necessary steps to contact customers
• Record all the follow-up feedback with customers in EBIX system
• Follow up the status of the customers weekly in the courts.
• Going to our customers “Field visit” in their work or home and make sure their presence in these addresses.
• Field Implementation for ( Arrest order against customer who refuse to pay with a secret police ).
• Captured customer car – includes all necessary  steps.

Candidate Requirements

• Minimum of 2 years Collection experience with Diploma/Bachelors degree in Law preferable
• Excellent Arabic language and English will be highly preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks and prioritize effectively.
• Commitment to providing high-quality customer service.

Education