Project Analyst

Job Summary

Alghanim Food & Beverage are planning multiple store deployments across new & existing Middle East countries, and this role is required to manage end-to-end execution of store openings.
This role will be at the intersect of business & IT, managing multiple stakeholders, including external stakeholders such as technology partners

Job Responsibilities

• Plan & Manage new stores/Events setup and configuration
o Procurement of hardware and software’s licenses (POS + other non POS equipment) following IT procurementprocess
o Coordinate with different IT teams/vendors/partners to ensure proper and timely delivery of solutions (WIFI,network, PC’s …etc.)
o Proper and timely configuration of POS Systems/User
o Ensure setup is done in compliance with Alghanim IT standards & security policy
• Handle multiple size projects from small event set-up, to new store launch, to multi-store launch
• Support: Incidents and service requests management.
o Ensure timely solution delivery for incidents & service requests
o Ensure incidents and requests are resolved within agreed SLA’s through proactive follow up with vendors/partners and IT teams.
o Ensure Timely closure for service tickets and incidents
o Monthly Analysis to incidents and service tickets to reduce repetitive issues
• Handle change requests until solution delivery
• Development of SOP’s and training manuals
• Conduct Refresher trainings
• Licenses tracking

Candidate Requirements

• Bachelor Degree in Computer Science or Business Administration
•  Projects Management (PMP), or similar Project Management related qualification
• 3-5 years in projects management
• Planning skills
• Project & Change Management
• Proficient in use of Information Systems & Applications to include MS Office (Word/Excel/PowerPoint)
• Good Analysis skills
• Good presentation and reporting skills
• Good communication skills