Quality Control Associate

Long Description

Job Summary

The Senior Quality Controller is responsible for ensuring the highest standards of quality in all repair and maintenance services provided by the electronics service center. This role involves overseeing quality control processes, implementing improvement initiatives, and ensuring compliance with industry standards and internal guidelines. The Senior Quality Controller will work closely with technicians, supervisors, and the quality team to maintain a consistent level of service excellence.
 

Job Responsibilities

 Quality Assurance & Control:
•    Oversee the quality control processes for all electronic repairs and maintenance activities, ensuring adherence to industry standards and company guidelines.
•    Conduct regular inspections of repaired products to verify compliance with quality specifications and identify any deviations from established standards.
•    Implement and maintain a quality management system (QMS) that aligns with best practices and regulatory requirements.
 Process Improvement:
•    Identify areas for improvement in repair and service processes and lead initiatives to enhance efficiency and quality.
•    Collaborate with cross-functional teams to develop and implement corrective actions for recurring issues.
•    Drive continuous improvement efforts by analyzing service data, customer feedback, and defect trends to identify opportunities for optimization.
 Training & Development:
•    Develop and implement training programs to enhance the technical skills and quality awareness of the service team.
•    Design and establish a certification program to ensure that Technicians and Senior Technicians meet the required technical competencies

 Compliance & Documentation:
•    Ensure that all repair activities comply with industry regulations and safety standards.
•    Maintain accurate and up-to-date documentation of quality control processes, inspection reports, and corrective actions taken.
•    Prepare regular quality reports and present findings to management, highlighting key metrics and areas requiring attention.
 Customer Satisfaction:
•    Analyzing & monitor customer feedback and working closely with the customer service team to address quality-related concerns and complaints to maintain high NPS.
•    Ensure that all customer complaints related to quality are resolved in a timely and satisfactory manner.
Vendor Quality Management:
•    Collaborate with suppliers and vendors to ensure the quality of parts and components used in repairs.
•    Conduct audits and evaluations of vendor quality performance, providing feedback and recommendations for improvement.

Candidate Requirements

• Education:
•    Bachelor's degree in Electronics, Engineering, Quality Management, or a related field.
• Experience:
•    Minimum of 5-7 years of experience in quality control or quality assurance within an electronics service center or similar environment.
•    Proven experience in leading quality control teams and implementing quality improvement initiatives.
•  Technical Skills:
•    Strong knowledge of electronic components, repair processes, and testing methodologies.
•    Proficiency in using quality control tools and techniques (e.g., Six Sigma, Lean, ISO standards).
•  Soft Skills:
•    Excellent analytical and problem-solving skills.
•    Strong leadership and team management abilities.
•    Effective communication and interpersonal skills.
•    Detail-oriented with a strong focus on accuracy and precision.
•  Certifications:
•    Relevant quality control certifications (e.g., Six Sigma, ISO 9001) are a plu

Education