Quality Controller

Long Description

Job Summary

To quality check each job with a purpose to ensure that all the jobs ordered by the Customer are completed with highest quality standard. There should be no room for a come back for ordered or related jobs.

Job Responsibilities

• Each repair order should be checked for each customer order line and its corresponding Labour line. Ensure each of the customer complaint is attended and the root cause is addressed.
• Ensure each customer complaint is addressed from the root cause. It should be clearly identified, highlighted and addressed. For example if Battery is replaced because it is low, make sure that technicians has checked the battery drain and charging system before replacing battery. Another example would be if cylinder head gasket is replaced, check the root cause of overheating is found and eliminated.
• Ensure the technicians have referred all campaigns and bulletins while carrying out the jobs. If not, bring technicians attention to the related bulletins and ensure all campaigns are carried out before the vehicle is released.
• Study the descriptive write up by the technician and question the work methods used if required. Order dismantling or other forms of explanations to technicians if the quality of work carried out is doubtful. Randomly compare the tolerances used with manufacturer’s specifications and give appropriate feed back to Team Leaders. Also check the use of special tools for ensuring the quality of jobs.
• Before taking any vehicle for road test, ensure each job is completed and there are no doubts about the work methods used. .Road test the vehicle to ensure symptoms reported by customer are not present. For intermittent complaints, ensure a hard fault was found by technician / team leader and was rectified before releasing the vehicle.
• Under no circumstances a vehicle can be released when customer’s complaint cannot be reproduced unless the customer is called in and a joint test drive taken. It should be made absolutely clear whether a fault exists or the particular symptom is an acceptable characteristic of the vehicle. If so, it should be clearly communicated with an offer of test driving another vehicle of same model.
• While quality checking customer vehicles, all additional jobs should be found and reported. If there is safety or reliability related job found, the vehicle cannot be signed off for delivery unless specifically approved by Service Manager.
• If the customer concerns are not resolved by the workshop, the job should not be signed off. It should be returned to Team Leader. You should not come under any pressure to sign poor quality job under any circumstances.

Candidate Requirements

• 5-8 years of experience in the automotive service field

Education