Reservation & Ticketing Agent

Job Summary

Do all tasks related to reservations, calculation of fares and issue tickets and pre-flight tickets.

Job Responsibilities

• Make reservation and answering all incoming telephone queries promptly and efficiently
• Calculating fares and issuing tickets
• Sending pre-paid tickets. Advising and acting incoming PTAs
• Calculating refunds
• Issuing of tickets and handling of money
• Working at the ticket desk and assisting passengers with the problems
• Keeping manuals up-to-date
• Making hotel booking and car hire at the request of the customer
• To ensure that set monthly/ annual targets are met
• Calculation & checks of ADM’s
• All jobs reacted to the trade support desk answering travel agent calls/ pre flight check /maintaining filing related to the flight manifest

Candidate Requirements

• Minimum 3 years’ experience in Reservations & Ticketing Field
• IATA, Diploma in Travel, GDS systems, Basic Fares and ticketing knowledge, Airline courses
• PC, Internet cum Web based skills
• Good communication skills
• Good command of English, Arabic speaking skill is an added advantage

Education