Sales Consultant

Long Description

Job Summary

The Showroom Sales Consultant is responsible for delivering an exceptional customer experience by guiding clients through the vehicle selection and sales process. The role involves promoting the dealership's automotive brands, achieving sales targets, and ensuring customer satisfaction from initial inquiry to final delivery.

Job Responsibilities

• Deliver on sales and customer satisfaction objectives
• Maintains good relationships with customers by meeting and exceeding their expectations
• Answers customers’ questions on the phone or introduces or refers callers to the appropriate person
• Ensures customers’ awareness of all products and services available
• Resolve complaints with sensitivity and involve others when needed
• Addresses customer hesitation and resistance
• Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle
• Ensures that the details of all vehicle transactions are accurately documented and registered
• Conducts a memorable hand over with the customer
• Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing)
• Prospects for new customers
• Captures prospect information and maintains a prospect database
• Communicates with customers periodically to ensure that positive relationships are maintained
• Follow the Order-to-Delivery process to ensure customer satisfaction

Candidate Requirements

• 2 - 4 years of experience in the sales field or in the hospitality sector
• Bilingual - good command of both English and Arabic
• Ability to solve practical problems
• Excellent communication and interpersonal skills
• Customer oriented and enjoys interaction with people
• Posses high level of selling and convincing skills
• Team Player

Education