Sales Relationship Consultant

Long Description

Job Summary

Develops new prospects and corresponds with existing customers to increase sales of a retailer’s products and/or services

Job Responsibilities

•    Deliver on sales and customer satisfaction objectives 
•    Maintains good relationships with customers by meeting and exceeding their expectations 
•    Answers customers’ questions on the phone or introduces or refers callers to the appropriate person 
•    Ensures customers’ awareness of all products and services available 
•    Resolve complaints with sensitivity and involve others when needed 
•    Addresses customer hesitation and resistance 
•    Calculates cost allowances, fees, financing costs and down payments to arrive at the price of a vehicle 
•    Ensures that the details of all vehicle transactions are accurately documented and registered 
•    Conducts a memorable hand over with the customer 
•    Networks by asking for referrals and following up on prospects (telephone prospecting/canvassing) 
•    Prospects for new customers 
•    Captures prospect information and maintains a prospect database 
•    Communicates with customers periodically to ensure that positive relationships are maintained 
•    Follow the Order-to-Delivery process to ensure customer satisfaction
 

Candidate Requirements

•    Bachelor's Degree Or Diploma
•    2 - 4 years of experience in the sales field or a similar customer facing role 
•    Bilingual - good command of both English and Arabic 
•    Ability to solve practical problems 
•    Excellent communication and interpersonal skills 
•    Customer oriented and enjoys interaction with people 
•    Posses high level of selling and convincing skills 
•    Team Player
 

Education