Sales Supervisor

Long Description

Job Summary

Jobs at this level are responsible for location & staff administration, inventory management, and customers handling with accountability for staff supervision (indirectly in some cases) ensuring prescribed targets are met.

Job Responsibilities

• 7 years supervisory experience, 2 of which in a supervisory capacity.
• Proven supervisory skills & experience in assisting in the management of location staff.
• High market and product awareness.
• Proven selling, negotiating, convincing and problem solving skills.
• High level of people management and interpersonal skills.
• High level of customer focus.
• Good level of verbal & written communication skills (Arabic & English)
• High level of systematic thinking & organisation.
• Relevant computer literacy (Microsoft office and relevant business software e.g. ORACLE SSHR, SAP).

Candidate Requirements

• Supervises and assists staff in achieving locations sales and customer focus targets.
• Develops and motivates staff, in addition to providing training on systems and procedures.
• Coordinates with relevant functions for planning training to sales staff.
• Assists in the resolution of customer complaints and queries.
• Ensures accuracy of and adherence to policies and procedures governing store operations, sales administration, pricing, reporting, etc…
• Assists in day-to-day location sales and follow up.
• Organizes with related departments the periodical showrooms stock counts.
• Monitors and reports on Sales Extended Warranty … etc.
• Prepares bonus calculations and related reports.
• Assists with customers service and follows up on resolution of complaints.
• Follows up and reports on the impact of special campaigns.
• Conducts unscheduled daily visits to locations to ensure the adherence to all Policies and Procedures.
• Creates an excellent communication network between locations.
• Monitors and evaluates staff performance.
• Coordinates and updates daily staff movements, leaves and attendance, … etc.
• Consolidates and administers all showroom leave and overtime matters relating to retail staff via Oracle Self Service HR software system.
• Meets and assists new recruits with initial accommodation, transportation and residency formalities.

Education