Service Specialist

Long Description

Job Summary

The Specialist is responsible for keeping the relationships with the key customers by partnering with and ensuring the long-term success.

Job Responsibilities

•    Developing long-term relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders. 
•    Liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of service and solutions according to customer needs.
•    Operating as the lead point-of-contact for any and all matters specific to your customers.
•    Building and maintaining strong, long-lasting, customer relationships
•    Developing a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
•    Ensuring the timely and successful delivery of our solutions according to customer needs and objectives.
•    Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
•    Forecasting and tracking key account metrics.
•    Identifying and growing opportunities within territory and collaborating with Sales Teams to ensure growth attainment.
•    Assisting with high-severity requests and issuing escalations as needed.
 

Candidate Requirements

•    Bachelor’s Degree in Engineering.
•    5 to 7 years of experience in direct Sales activities
•    Working in the same field is a must.
•    Creativity:  Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.
•    Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.
•    Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.
•    Teamwork: Able to work well with others in order to get the job done.
•    Listening Skills: Listening to workers, teammates, end user, and management is crucial to the job.
•    Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.                                                                                                                                                                                                                                                                                                                                                                             
 

Education