Service Supervisor - Electronics Home Appliance

Long Description

Job Summary

Supervise maintenance activities & develop the skill base of technical team. Prioritize daily tasks & work flow that ensures efficient process implementation, to meet service & business goals. Liaise with internal and external key contacts to ensure work is delivered on time and to a quality standard to avoid re-repairs/replacements and meet customer's expectations.

Job Responsibilities

·    Work planning, organizing and coordinating daily activities.
·    Supervise quality process and team performance; implement rectified action plan, whenever necessary.
·    Coordinate with vendors to plan and organize new products training.
·    Coordinate with vendors' technical team to finalize the issues raised by service team.
·    Regularly report progress on each job and quickly communicate delays or concerns with Senior Management.
·    Oversee the daily productivity of technical team to meet targets.
·    Plan the work-force to repair the customer return stock (dented), in timely manners.
·    Coordinate with reception CSR team for escalated cases.
·    Coordinate with Call Center for urgent escalated customer's issues.
·    Keep a track of employee attendance and overtime for payroll purposes.
·    Complete jobs by developing schedules, assigning & monitoring work, gathering resources and implementing productivity standards.
·    Resolving daily job problems.
·    Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications.
·    Contribute to team effort by accomplishing related results as needed.
 

Candidate Requirements

·    Disciplined approach & adapt to changes.
·    Processes and workflows oriented with good interpersonal skills.
·    Customer oriented.
·    Self-motivated & thrive under pressure.
·    Possess a responsible attitude.
·    1-2 years of Supervisory experience, preferably in IT maintenance field.
·    High school diploma as minimum requirement.
·    Bilingual (Arabic & English)
 

Education