Service Technician

Date: 13 Jun 2024

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

Electronic service technicians are responsible for diagnosing, repairing or replacing parts for all household appliances.

Job Responsibilities

  • Prescreen, identify, analyze, and repair appliance and electronic product failures ensuring customer satisfaction.
  • Configuring/troubleshooting experience with hardware including audio-DSP, A/V control, video and audio devices, and USB based software applications.
  • Order necessary parts after initial prescreen so they are in hand before going to customers' location.
  • Perform daily administrative functions to include warranty claims and report submission.
  • Maintain performance objectives as required by the company.
  • Maintain company vehicle, tools, equipment and parts inventory.
  • Rely on personal judgment for safety regarding work.
  • Work independently without onsite supervision.
  • Other duties as assigned.
  • Documents service and installation actions by completing forms, reports, logs, and records.

Candidate Requirements

  • 3 to 5 years field service experience in all major home appliances.
  • Possess appropriate Refrigerant Handling Certificate(s), CET, (HVAC) and other applicable appliance or electronics service certifications.
  • Knowledge and proficient use of electronic and appliance and/or refrigeration tools and diagnostic test equipment.
  • Proficient in MS Office and Smartphone technology with the ability to quickly learn proprietary software applications.
  • Valid driver's license with a clear driving record.
  • Meet physical requirements generally associated with field service repair (lifting, bending, etc.).
  • Ability to work a flexible schedule based on business needs.
  • Excellent communication, organization and customer service skills.