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Services and Software Solutions Manager

Date: 22-Apr-2021

Location: KW

Company: Alghanim Industries

Duties & Responsbilities:
  • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency with response time.
  • Resolves service desk problems and improves current service desk methods to increase productivity and customer service.
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
  • Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
  • Assists with or performs administrative tasks.
  • Developing agreed solutiion architecture for deployment at client site thru the team and oversee successful implementation.
  • Continously Build and Develop himself and the Pre & Post sales team to pitch solution to market.
  • Attending Pre-sales meetings with the Sales Account Manager.
  • Ensure to accept complete responsibility as well as accountability for solution management project.
  • Develop and manage budget evaluation and report with regard to project.
  • Introduce & build new solutons with Xerox & Non- Xerox products.
  • Attain approval, track, update and report to management.
  • Ensure to define roles plus responsibilities throughout entire team member involved with project.
  • Involve business clients early during building solid relationships.
  • Develop and manage direct relations with main stakeholders as well as subject matter experts.
  • Ensure business solutions are commensurate with goals as well as priorities.
  • PMP / PRINCE 2 Certification.
  • Bachelor / Master in Computer Science, or relevant
  • ITIL Certification
  • Minimumv 5 to 7 years of experience in Pre-Post Solutions.
  • Previous experience in Xerox is a remarkable advantage.