Sr. Business Analyst - Digital Customer

Job Summary

The Senior Business Analyst will report directly to the Product Owner of Digital, who assumes responsibility for the Customer Product Set, covering the entire omni-channel ecosystem including ecommerce platform, mobile app, Point of Sale and store systems (staff scheduling, Clienteling, guided selling) etc. 

The role has a strong focus on store, with a key focus on fully understanding the end-to-end customer journey, identifying pain points & improvement areas before delivering change to deliver a best-in-class customer experience. 
This individual will have good communication skills, strong analytical and problem-solving skills as well as a passion for Retail. Strong presentation skills are required, as well as the confidence to manage multiple stakeholders from business teams, IT teams, external vendors and delivery partners. It is expected that the individual is a keen follower of technology trends and can determine potential business value in order to pro-actively suggest ideas to business & IT teams. 
 

Job Responsibilities

• Performing requirements analysis. Develop business requirements into user stories, epics and business requirement documentation as required.
• Evaluating business processes, anticipating requirements, uncovering areas for improvement and developing and implementing solutions ensuring solutions meet business needs and requirements.
• Conducting meetings and presentations to share ideas and findings.
• Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
• Design to-be solution including functional design and process design.
• Gathering critical information from meetings with various stakeholders and producing useful reports.
• Producing deliverables ensuring timing completion.
• Managing vendors  and business stakeholders.
• Managing competing resources and priorities.
• Assess potential technology solutions & vendors, developing scorecards and recommendations to business & IT teams. 
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Engage with 3rd party marketplace sellers during onboarding phase, and support with setting up of business process around integration between marketplace system and vendor system. This includes manual processes, bulk uploads, API integrations.  
• Support with sprint planning in order to deliver approved backlog of change.  
• Engage with other Business Analyst and developers across other functional domains (e.g. Supply Chain, Digital) to ensure knowledge sharing. Where applicable, recommend solutions that could benefit other business areas, and vice-versa.      
   

Candidate Requirements

• University degree, ideally from a business or technology discipline.
• 4 years+ experience working as a Business Analyst in the omni-channel environment.
• 4 years+ experience of working within ecommerce, with preference for Digital facing brands.
• Experience of facilitating & running workshops (business & IT facing).
• Experience of capturing and documenting business requirements. 
• Experience working on agile projects (end-to-end) and traditional waterfall projects.
• Ability to effectively execute tasks in a high-pressure environment.
• Ability to understand and communicate complex concepts and resolve complex problems.
• Project management experience is preferable.