Sr. Business Analyst - Digital

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Date: 30 Nov 2025

Location: KW

Company: Alghanim Industries

Job Summary

To enable, govern, and optimize Alghanim’s omnichannel commercial systems—including Promotions, Wallet, Refund workflows, PIM/content data flows, marketing/category enablement tools, survey/feedback workflows etc. The role ensures commercial and content consistency across all customer touchpoints supporting unified omnichannel commercial execution.  IT teams. 

Job Responsibilities

  • Act as the primary liaison between Business and IT for all omnichannel commercial systems, covering promotions, wallet, refunds, PIM/content governance, survey/feedback workflows etc.
  • Conduct structured business analysis: stakeholder interviews, requirement documentation, process flows, and user stories for end-to-end omnichannel journeys
  • Collaborate with Commercial, Category, Marketing, E-commerce, Finance, Marketplace, Stores, and Service teams to translate business requirements into system configurations, workflows, and enhancements.
  • Review cross-channel system behaviors and KPI’s (e.g., Products content, adoption, promo mismatches, wallet usage patterns, content readiness issues, feedback themes) and propose improvements.
  • Drive UAT planning, functional validation, issue resolution, and deployment readiness.

Candidate Requirements

 

  • Bachelor’s degree in engineering, Computer Science, or Information Systems
  • 6 – 8 years overall experience, with strong exposure to Retail / E-commerce / Omnichannel / Commercial Systems.
  • Requirements Engineering: BRD, User Stories, Acceptance Criteria
  • Process Mapping: Promotions flows, Wallet/refund journeys, Content readiness workflows, Survey/feedback routing
  • Functional Expertise: Promo Engine, Wallet/Stored Value, Refund Logic, PIM/Catalog Management, Marketing Tech workflows
  • Omnichannel Systems Understanding: Commercetools, SAP, POS, Marketplace Seller Center, Survey/Feedback tools, Content Platforms (Amplience)
  • Cross-Channel Governance: Content/data alignment, SEO metadata, campaign readiness
  • Stakeholder Management & Communication
  • Agile Tools: JIRA, Confluence, MS Project