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Sr. Customer Service Representative

Date: 17-Jun-2021

Location: KW

Company: Alghanim Industries

Long Description

Job Summary

Take personal ownership of handling motor renewals and achieve the target. Work as part of team delivering high quality service to customers & intermediaries.

Job Responsibilities

  1. Achieve the renewals business target taking into account growth.
  2. Assure approaching the customer as per company guidelines & policy and timing  
  3. Assure the renewal offer is communicated to customer before policy expiry with minimum 3 working days.   
  4. Attend to customer complaints and ensure fair solutions within the company guidelines.
  5. Explain the renewal terms and conditions to the customers.
  6. Use system to enter and issue policy when needed

Candidate Requirements

  • Bachelor’s degree
  • Experience in relevant customer service  
  • Fluent in English/ Arabic (Writing/ Reading/ Speaking)
  • Effective verbal and listening communication skills
  • Negotiation skills
  • Process improvement
  • Stress and time management skills
  • Computer skills
  • Team building
  • Problem solving skills
  • Ability to manage a number of tasks at the same time.

Education

Bachelor’s Degree in Business Administration