Store Manager

Job Summary

Store Manager takes overall responsibility for the running of the store, ensuring that every customer has a great experience and receives a great cup of coffee.

Job Responsibilities

• Lead store team in all aspects of delivering the best coffee experience to every guest, all the time
• Take overall responsibility for delivering brand standards at all times by ensuring that the store is opened/ closed & operated in line with all Costa & company standards, policies and procedures
• Ensure that all relevant COSTA check, standards, food and health and safety checks are completed
• Take overall responsibility for managing the stock and order systems for food and consumables whilst delivering the budgeted margins/profit
• Ensure all Company policies and procedures are followed to maintain cash & stock in a secure manner
• Communicate all key information to the store team in the most effective way using the most appropriate media including Team Meetings and Shift Briefings
• Deal with and resolve customer complaints
• Ensure all marketing updates and new POS are implemented and maintained effectively
• Execute all aspects of “Right Person, Right Time”
• Train, coach and develop the team to ensure that they deliver brand standards and a great customer experience
• Complete team member one to ones, coffee chats etc.
• Analyze and act upon financial/ performance data to ensure the store is run in the most efficient and profitable manner
• Take initiative to develop store sales & involve in local store marketing
• Perform all tasks as defined in the Barista and Barista Maestro’s Job Descriptions
• Deliver annual budget & KPIs for the store

Candidate Requirements

• Understanding of Key Performance Measures
• Enthusiasm to execute outstanding customer service
• Ability to lead a team through motivation and engagement
• Communicate confidently to all with flexible approach
• Willing to learn
• Reliable/Committed – Delivery of shifts
• Shows initiative
• Worked in customer facing environment/hospitality industry
• Management experience

Education