System Specialist

Long Description

Job Summary

The System Specialist is responsible for leading the intractions with customers at the earliest stages of solutions development.

Job Responsibilities

•    Leading Analyst team and engineers to meet company set KPI’s
•    Working with the customers in the area of software support to present solutions to resolve operational problems.    
•    Interfacing with customers; engineers and sales team to identify customer requirements in relation to printing solutions.
•    Establishing steps for implementation. 
•    Testing the operability of suggested system to deliver customer expectation.
•    Attending Pre-sales customer calls with the Sales Account Manager.
•    Leading the implementation and installation of sold printing solutions and ensure customer application migrations are done smoothly.
•    Escalating field technical issues to the Service Manager for proper resolving, if required.
•    Maintaining, upgrading, enhancing of provided solutions and systems.
•    Building expertise in Xerox Solutions by conducting periodical trainings & E-Learning .
•    Handling the communications with Xerox Solution Vendor Support.
 

Candidate Requirements

Qualifications    
•    Bachelor’s Degree in Engineering.
•    PMP is an advantage.
Experience     
•    7 to 9 years of experience in Pre-Post Solutions.
•    Previous experience in Xerox is a remarkable advantage.
Other Skills and Competencies    
•    Creativity:  Being able to think of new systems and new ways to work. Being able to think creatively and ask the right questions.
•    Analytical Skills: Being able to understand complex mathematical analysis, calculus, and other mathematics for design and troubleshooting.
•    Problem-Solving Skills: Ability to develop new solutions to problems. Having the skills to identify the source of the problem, create, and test solutions.
•    Teamwork: Able to work well with others in order to get the job done.
•    Listening Skills: Listening to workers, teammates, end user, and management is crucial to an engineer's job.
•    Communication Skills: Being able to communicate plans, thoughts, and rationale in the job. Good communication skills will greatly help in accomplishing the job.                                                                                  

Education